FAQ’s

Does everyone get a huge finisher medal?

Yes! All finishers and those in the virtual run get shirts, bibs and the all-important bling! Keep an eye on our social media for when we preview the medal before the event.

Are there any Refunds?

We offer credits but no actual refunds. If you have purchased a race and cannot run it you can change to a different distance or you may do a deferral to the following year’s event. Event changes and deferral fees vary. See details on the Transfers & Credits page

Where can I view maps of the course?

See The Course page on this site and for full details including elevation for each race.

Where can I learn about transportation to and from the race?

We have a bus full of runners coming from Southern California and if there is enough demand we will add one from Phoenix and one from Vegas. Check out the transportation page for more details.

What is allowed, or not permitted on the course?

All runners must maintain the ability to hear instructions from security and emergency personnel at all times. For the safety of all runners, bicyclists are not allowed on this course during the race. Assistance from a ride-along support team member is cause for disqualification from prize eligibility.

This run is 100% road and is very flat but does have some occasional uneven pavement. Wheelchairs, hand-cycles and strollers should not have any trouble on this course.

Dogs on leash are allowed, but must be on a very short leash, unable to get more than a foot from their runner. You must exercise extreme caution when around other runners with your dog. Dog owners assume 100% liability and will be held legally accountable for their dog’s behavior. Don’t ruin someone else’s run by letting your dog trip them.

See Race Info for additional course details.

What happens if I become injured on the course?

Click here for information on Medical aid on course

What happens if I cannot finish the race or keep the minimum required pace?

Transportation to the finish area for stranded or slow walkers without medical problems is provided via the SWEEPER vehicle. In the event you cannot finish the race, please make your way to the nearest water or medical station and ask for SWEEPER assistance. The SWEEPER vehicle will be following the final runner/walker and will pick up any runners as they pass each water station. Unfortunately, those that return to the finish line via the SWEEPER vehicle will be classified “DNF” (Did Not Finish) and do not qualify to receive a finisher’s medal.

What awards are available to the runners and teams?

Half Marathon  and 5K Finishers Medals will be awarded to all participants who cross the finish line within the allotted time. Special Awards will be given to the first through third Male and Female finishers of each race in 15 different Age Groups (14 & under, 15-19, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75-79, 80 & up)  Age Group Awards Ceremony will take place at approximately 8:30 am in the Post Race Celebration area. Stick around and cheer on your fellow running champions!

Awards for the largest and fastest teams will be tabulated and awarded after the event.

When will the results be available?

The Havasu Half uses Pacific Coast Race Timing who employ the Chronotrack Bib Chip Race Timing System. Typically, all race results are posted immediately online as well as at the Timing Tent in the Post-Race Celebration Area. Visit the Results & Timing page for more details.

When are the official race photos available?

Check the Havasu Half Facebook and Instagram for photos of the race beginning shortly after the race wraps up, and here. It will take 4 or 5 days for photos to be posted and tagged by bib number. All photos are free for you to download. Please tag yours #HavasuHalf and #RunLikeYouMeanIt and/or email them to us so we can see them and add them to the folder.

Are volunteers needed for the race?

YES! the race wouldn’t exist without the support from hundreds of volunteers! While we have various organizations that provide volunteers, we also welcome individuals to sign up to volunteer. Please send a note to our team with the word “Volunteer” in the Subject Line. You can also visit the Volunteer page for more details.

I am having trouble processing my online registration. Can Someone help?

First check this FAQ Site as it answers the most common on-line registration questions.

Please contact our team if you are still stuck. If we get a question frequently, we’ll post the answer in the FAQ section of this site.

I did not receive, or I lost my registration confirmation email, can I get another?

Visit the page chronotrack page where you registered. Click Sign In and follow the directions there. If you are struggling, contact our team and we will work to get that out to you once again.

I found a mistake in my registration information. How can I edit my registration?

How do I register a team?

Participants are asked if they are on a team during the registration process. Be sure to tell your team members to select your team name. If you would like to register your team as a group please email our team for more information.

For every 6 people who sign up with your team, you get a free entry, contact our team if you think you qualify or for more information.

Can I switch from an individual entry to a team, or vice-versa?

Yes, if you are already registered and you would like to join a team please visit this page which contains the process for doing so.

When can I pick up my packet?

Please visit the Packet Pick Up page

Can someone pick up my packet for me?

Yes, you may authorize a friend, teammate or family member to pick up your race packet for you. They must bring a copy of your photo ID and a copy of their signed waiver to packet pick up. Waiver downloadable at this link. Runner’s names and date of births will be matched upon packet pick-up.

What forms of payment do you accept?

We accept Cash, Venmo and Credit Cards.

I have a question about registration or the event that is not answered here or on the website.

If you are unable to find answers to your questions on the website, please email a Mercury Running Events representative.

What is a Virtual Run?

Walkers & Runners who can’t make it on event day but want to be part of the fun and support the charity, can sign up for the Virtual Run. They will do their own run or walk and will be mailed a shirt, bib and medal from the event. Virtual Run packages will generally be shipped out within two weeks of the event or if you sign up after the event, then give us a week or two to get it to you from that date. We love to see photos of you once you receive your rewards so please share them via email, on our Facebook page or by tagging us on Instagram.